Refund Policy
When and how buyers can get their money back.
Last updated October 2026
1. Protected payments
Every order you pay for on the platform is tracked against delivery. If a seller fails to deliver, or delivers something materially different from the description, you can raise a dispute and be refunded.
2. Digital products
Because digital goods are delivered instantly, refunds are considered where the file is faulty, materially different from its description, or never delivered. Open a support ticket within the protection window to request a review.
3. Services and consultations
Service orders include a revision process. If a delivery cannot be made acceptable, you may raise a dispute and our team will mediate a fair outcome — the order stands, a partial refund, or a full refund.
4. Physical goods
Physical orders follow the Returns/RMA process: request a return, ship the item back, and the order is refunded once the return is confirmed.
5. How refunds are paid
Approved refunds are returned to the card or bank account you paid from, through our payment provider. We do not hold your money in a platform balance.