Buyer Protection
Every purchase on Volamani is protected. Your money is held safely in escrow until you get what you paid for, and our team steps in whenever something goes wrong.
Your money is held in escrow
When you pay, your money is held in escrow — not released to the seller — until the order is delivered and the protection window passes. If you never receive your order, you get a full refund to your wallet.
Returns & refunds
Physical items can be returned within the return window if they arrive damaged, wrong, or not as described. Once the seller confirms the returned item, your escrow is refunded in full.
Disputes & support
If an order goes wrong, open a support ticket or dispute from the order page. The seller has a fixed window to respond; if they do not, our team escalates and resolves it for you — releasing, refunding, or splitting the held funds fairly.
Card chargebacks
If you paid by card and something is seriously wrong, your bank can also raise a chargeback. We honour valid chargebacks and recover the funds from the seller, so you are never left out of pocket.