Dispute Policy
How we resolve disagreements between buyers and sellers.
Last updated October 2026
1. When to open a dispute
If you and the other party cannot resolve an issue directly — non-delivery, an item not as described, poor quality or an unresponsive counterparty — you can raise a dispute from the relevant order.
2. What happens next
Both parties can submit messages and evidence in a shared thread, and our team reviews it. We do not hold seller funds while this happens — an upheld dispute is settled by refunding you through the original payment.
3. Resolution
Our team reviews the evidence and decides a fair outcome: settle to the seller, refund to the buyer, or a split. A refund is returned to the payment method you used. Decisions are final once the order is settled.
4. Acting in good faith
Provide clear, honest evidence. Abuse of the dispute process — fraudulent claims or fabricated evidence — may result in account suspension.