Refund Policy

Last updated: January 15, 2026

1. Digital Products Policy

Due to the digital nature of our products (scripts, templates, plugins, etc.), we generally do not offer refunds once a product has been downloaded or accessed.

When you purchase a digital product from Volamani, you receive immediate access to the product files. Since we cannot "return" digital products, all sales are considered final once the download link has been accessed.

2. Refund Exceptions

We may consider refund requests in the following exceptional circumstances:

Valid Refund Reasons

  • Product Defects: The product has critical bugs that prevent basic functionality and cannot be fixed by our support team
  • Misrepresentation: The product is materially different from its description on our website
  • Duplicate Purchase: You accidentally purchased the same product twice (must be reported within 24 hours)
  • Failed Download: You were unable to download the product due to technical issues on our end

Non-Refundable Situations

  • Change of mind or no longer need the product
  • Found a better product elsewhere
  • Didn't read the product description properly
  • Lack of technical knowledge to use the product
  • Compatibility issues with your environment
  • Product doesn't meet your specific requirements

3. Refund Request Process

How to Request a Refund

  1. Contact Support First: Before requesting a refund, contact our support team with your issue. We may be able to resolve the problem.
  2. Submit Formal Request: If the issue cannot be resolved, submit a formal refund request through our support system.
  3. Provide Details: Include your order number, product name, and detailed explanation of why you're requesting a refund.
  4. Wait for Review: Our team will review your request within 3-5 business days.
  5. Decision Notification: We'll notify you of our decision via email.
Important Notes
  • Refund requests must be submitted within 14 days of purchase
  • You must not have downloaded or accessed the product files
  • Approved refunds may take 5-10 business days to process
  • Refunds will be issued to the original payment method

4. Subscription and Service Refunds

For subscription-based services:

  • You may cancel your subscription at any time
  • No refunds are provided for partial subscription periods
  • Subscription fees are non-refundable after the service period has started
  • You will retain access to the service until the end of your billing period

5. Technical Support Guarantee

We stand behind our products with comprehensive technical support. If you encounter any issues:

Our Support Commitment

  • We provide free technical support for all purchased products
  • Our support team will help you with installation and configuration
  • We'll assist with bug fixes and compatibility issues
  • We provide documentation and tutorials for all products
  • Most issues can be resolved through our support channels

Contact support before requesting a refund - we're here to help!

6. Product Updates and Improvements

All our products include lifetime updates. If you encounter an issue with a product:

  • We regularly release updates with bug fixes and improvements
  • Many reported issues are resolved in subsequent updates
  • You can download updated versions from your account at any time
  • We maintain and improve our products based on user feedback

Need Help?

If you have questions about our refund policy or need assistance with a product, please contact our support team at support@Volamani.com. We're committed to ensuring you have a positive experience with our products.

Policy Summary
  • Digital products are generally non-refundable after download
  • Refunds may be considered for defective products or misrepresentation
  • Contact support before requesting a refund
  • Refund requests must be submitted within 14 days of purchase
  • We provide comprehensive technical support for all products